Honington Grange Terms and Conditions
Arrivals and Departures
Our check in time is from 3 pm on the day of arrival and check out by 10 am on day of departure. Arrival before 3 pm can be accommodated subject to availability at a charge of £25, similarly departure after 10 am again subject to availability of £25. At peak times of the year, we operate a minimum stay policy, please check with us for clarification.
We are pleased to accept BACS / Credit & Debit Cards or cheques. Paypal payments are no longer accepted. Please call us to arrange payment by other means: 01400 259 429
An initial deposit of £100 will be required to secure your accommodation booking at Honington Grange.
For all bookings the outstanding balance must be paid 8 weeks prior to your arrival date. If your booking is made within 8 weeks of your stay, Full Payment is required at the time of booking.
Short break bookings of less than a week can be made if available Full Payment is required at the time of booking.
Breakages, damages (including bed wetting), missing items and non-return of keys will be chargeable (minimum charge £20). Please note that we will charge an administration fee in addition to the replacement cost of any item or service. A security deposit of £100 per cottage (for key / damage) is required pre-authorised against your credit/debit card. Please note that no monies will be taken from your card unless there is damage, or other breach of our Terms & Conditions.
Guests are liable for loss and damage caused to the owners property and contents to the full value of the owners loss even though the value of the loss exceeds the damage deposit.
Please note that unless you notify us otherwise at commencement of your stay, all breakages and shortages will be your responsibility and charged accordingly.
Should you need to cancel your reservation:
|Cancellation Notice||Cancellation charge|
|Up to 8 weeks before your stay||£100|
|4 – 8 weeks before your stay||50% of the total amount of your stay|
|2 – 4 weeks before your stay||75% of the total amount of your stay|
|less than 2 weeks||90% of the total amount of your stay|
|On arrival||100% of the total amount of your stay|
Please remember that you are in the countryside. In order to minimise the risk of outbreak of fire there are a number of important measures to remember:
- Honington Grange operates a strict ‘No Smoking Policy’.
- Designated area for smoking is at the ‘Fire Assembly Point’.
- Smoking is not permitted anywhere else on site.
- Dispose of matches and cigarettes carefully and only in the smoking bin provided.
- Smoking includes the use of electronic cigarettes or vaping.
Smoke detectors are provided for your safety and must not be disabled, covered or altered in any way.
If you discover a fire:
- Raise the alarm
- If safe to do so, tackle a small fire with the fire extinguisher provided. Do not put yourself at risk.
- Evacuate the property and alert Reception or the emergency contact out of hours.
- Do not stop to collect belongings.
- Proceed to the fire assembly point adjacent to the visitors parking area.
- Do not return to the building unless instructed to do so.
Fire Assembly Point
This is located at the entrance to the Honington Grange Car Park.
Please note where fire exits are located in the building.
We will confirm in advance if any fire drills are programmed during your stay.
Please treat any fire alarm as live and accurate unless you are notified to the contrary.
If you have contacted the emergency services directly, please inform Reception or if it is closed telephone 01400 259429 of the situation. This will assist us and prevent any delay to the emergency services finding you.
You may not bring or use any fireworks (including sparklers), knives, firearms, air weapons, archery equipment, illegal substances or similar items under any circumstances.
Please do not dispose of clinical waste in the normal refuse.
Allergies and Special Dietary Requirements
We cannot guarantee that any food which we provide is free from any allergen due to the potential for inadvertent contamination.
Foodstuffs will be disposed of on day of departure. All other items will be kept for a maximum of two months. Postal charges will be payable to return goods left in the cottage.
Your personal belongings are your own responsibility during your visit. Do not leave property unattended or unsecured.
Always lock your car with valuables removed.
Honington Grange can take no responsibility for lost or stolen items.
As animal lovers ourselves we know how lovely it can be to stay with your dog and well-behaved dogs are very welcome.
The charge for this is £25 per dog for up to one week.
In order to ensure the safety of your pet and other guests whilst visiting our accommodation please note the following:
- Pets are to be kept under control at all times.
- Your pet must be fully house trained.
- Pets are not allowed on the beds or furniture.
- Guests are responsible for cleaning up after their pet.
- Any fouling of internal areas to be professionally cleaned and the cost borne by the Guest.
- Any fouling of lawns, paths or outside surfaces to be cleared up without delay by the Guest.
- Pets are not left alone at any time within the accommodation or the grounds, unless in a suitable size safe crate for short periods but must not be noisy.
Honington Grange does not accept liability for any loss, damage or illness to your pet. Guests are responsible for any property damage resulting from their pet(s) and Honington Grange reserves the right to charge an amount commensurate with the cost of such damage following an inspection upon departure.
Our accommodation is designed for up to 4 people in Pippin, Bramley and Discovery and for up to 6 people in April Cottage. We can supply a travel cot or a child’s bed on request subject to availability at a charge of £25, but this must be requested at the time of booking.
Children are to be supervised at all times.
Out of Bounds Areas
Please note that during your stay, the main house, farm, stable area and fountain in the courtyard are strictly out of bounds.
It is important to remember Honington Grange is a working farm. Please restrict your movements to the cottage, gardens, carpark and central courtyard (excluding fountain) area only.
Please ensure that you park only in allocated areas.
Honington Grange can accept no responsibility for damage or theft whilst on the premises.
Honington Grange are committed to maintaining the privacy and security of the personal information held of our client’s and potential client’s bookings and enquiries.
Information that is provided to us regarding your booking or potential booking is used to enable your booking or enquiry to be completed, for statistical purposes, to complete customer services queries and for marketing purposes. All information and data that we collect is stored safely and securely.
The Honington Grange site is monitored by CCTV for safety and security reasons only. All data images are stored safely and securely and are never sold, viewed, shared or passed on to any third party at any time.
Your details are shared with our credit/debit card provider only for the purpose of booking or security deposit payments only. Otherwise we never pass on, share or sell client or potential client information to any third party at any time.
We may use your name and contact details from time to time to tell you about offers and services which we think may be of interest to you. You can ask us to stop doing so at any time.
Breach of Contract
If there is a breach of any of these clauses by the Guest or any of their party, Honington Grange reserves the right to enter the property and end their stay and ask the Guest and their party to leave immediately.
Neither Honington Grange or any persons acting on behalf of the establishment, accept any liability for any loss, damage, accident, injury or illness to any visitors or any other persons, pets or property whatsoever.
Should you have any queries or problems during your stay, or wish to report any suspicious events or accidents, no matter how trivial, please contact Reception and we will be pleased to help.
Whilst we make every effort to ensure your safety during your visit, please remember that you remain responsible for the safety of yourself and others in your party, especially children and vulnerable people. We wish you an enjoyable and safe visit.
The Honington Grange Management reserves the right to amend these Terms & Conditions without prior notice and by booking with us you are deemed to have consented to the all of above conditions.